Terms and Conditions

Terms and Conditions


This Site is operated and owned by Gemdans Limited a company incorporated in England & Wales (Registration Number: 08967222, VAT Number GB 231135358).Throughout the site, the terms “we”, “us” and “our” refer to Gemdans Limited.

 Web Site Terms

The use of this site and the sale and purchase of products from this site are governed by the terms and conditions set out below. By placing an order on the site, you agree to these terms and conditions. (Your statutory customer rights are not affected).

Whilst we aim to keep the site up to date, we are not responsible if information made available on this site is not accurate, complete or current.


We accept returns within 14 days provided the item is returned in original condition and you contact us at enquiries@gemdans.co.uk to confirm return instructions. (You are responsible for return postage costs except where an item is faulty).

General Conditions

The contract in respect of the products supplied by us to you comes into force when your order has been accepted by us. For the avoidance of doubt, the dispatch of an item constitutes our acceptance of an order.

If during processing we discover that we cannot complete your order, we retain the right to cancel the order, refund any monies paid and email you with an explanation.

All prices are in pounds Sterling and include UK VAT

All items we sell are brand new (unless stated otherwise in the description). Please note that most of our items are toys and the manufacturer expects them to be opened and played with. Therefore items may have imperfections to the packaging or paintwork which are considered normal and not a manufacturer defect.If you are a collector then please let us know at time of ordering (or before) and we will try to send the best condition item.

We will package items carefully to ensure that they arrive in the same condition that they were received by us.

The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

Third Party Links

Certain content, products and services available via the site may include materials and links from third-parties that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and we do not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy